1. Our Commitment
GRUBER GOZER (ABN 41 602 814 915) trading as LANEWAY PROMOS (“we”, “our” or “us”) understand the trust the customer (“you”, “our customers”) place with us when you deal with us and it is of utmost importance to us to maintain that trust. We also understand that there are strict Privacy laws under Australian law that we must adhere to with respect to information we collect from you. This includes secure storage, ease of access to your own information and treating certain information as confidential.
3. What do we collect?
At times, we are required to collect personal information in the normal course of providing services for our customers and include:
- Accepting customer orders and product enquiries
- Processing online purchases and payments
- Registering an online account
- Maintaining customer books
- Customer Service lines (including social media channels such as Facebook, Twitter, Instagram and others)
- Processing credit card payments
- Arranging product holds
- Receiving prize application forms
- Accepting gift voucher payments
- Processing refunds
- Maintaining detailed information on our websites
A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
- Gain statistics on which areas of our sites attract traffic.
- Improve your experience of our websites.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links and banners on our site and on links we place through social media platforms that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
5. What information do we collect?
We may collect the following information from you:
- Your name and contact details, such as your physical address, email address and phone number
- Your purchase history
- Your company name, physical address, email address and phone number (if applicable)
- The details of your events/s
- The name of the domain from which you access the internet
- The date and time you access our sites
- The internet address of the website from which you linked directly to our sites
- Other information you may directly supply to us
If you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.
6. Why do we collect this information?
One of our reasons is practical: for example, we can’t send your product to you if we don’t have an address.
Another reason is about creating a better www.lanewaypromos.com.au. It helps us stay relevant and interesting, ensure our offers meet market needs, create value for our customers, provide our high standards of customer service, market and remarket with some class and interest.
We also like to address you by name if we can. We think it’s nicer.
If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.
7. Do we share personal information with third parties?
We are a small team based in Melbourne, Australia and your information may from time to time be shared among our employees for the purpose of fulfilling your requests. We will only employ those willing to sign a statement that they too will respect the privacy of our customers.
We may also disclose information to third party service providers or contractors for the purpose of processing your order, storage and analysis of data and information, provide web support, send marketing messages, deliver products or otherwise deliver information.
The countries this information may be disclosed to will vary from time to time, but may include Australia, New Zealand, China and the United States of America (USA).
8. Who do our third parties share your information with?
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on our behalf).
We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.
We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
If you are a candidate for an employment position involving a third party with whom we have an agreement, we may disclose your information to that third party to assess your application. We may also disclose your information as part of a visa application process or where required to do so by law.
We will not sell or trade your personal information.
There are two ways we would like to communicate with you:
a) During your order – our process is designed to ensure you know what’s happening with your order and when. We communicate mostly by email or SMS but may from time to time call you as well.
b) Our promotions – sometimes we have something special to share with you, for example, an announcement or a product offer. We will do this by email, SMS or regular post.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know. We will provide instructions on all communication on how you can unsubscribe & update your preferences.
If you would like to communicate with us, please do Contact Us.
10. Personal information access
If you otherwise wish to access, correct or delete any personal information we hold about you, please contact us. Accounts with open orders will have details changed as a priority. We are committed to a 72 hour turn-around on accounts without an open order. We will confirm with you when the change is complete.
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please note, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read https rather than just http It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.
14. Privacy complaints
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will receive an acknowledgement from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue that is covered by the relevant privacy laws. If you have complained about something that is not appropriately dealt with under privacy law, we will write to you and explain why we are unable to address your complaint.
If you have complained about something that the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation, we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavour to respond to you at all times promptly and to offer a practical solution that is consistent with our legal obligations.